How are contractor complaints investigated by the CSLB?

The investigation process for contractor complaints by the Contractors State License Board (CSLB) involves a comprehensive approach that includes interviews and inspections. This method allows the CSLB to gather detailed information about the complaint from multiple perspectives. When a complaint is received, investigators conduct interviews with both the complainant and the contractor in question to clarify the issues, obtain facts, and understand the situation thoroughly.

Additionally, inspections of the worksite may be carried out to assess the quality of workmanship and adherence to contract specifications and building codes. This dual approach of gathering verbal testimonies alongside physical evidence provides a well-rounded view of the events in question. Such thorough investigations help ensure that decisions are made based on concrete evidence rather than assumptions or unverified claims. This process is essential for maintaining standards in the construction industry and protecting consumers.